An Extraordinary Level of Service.

Beginning with pre-trip planning, to transfers from Puerto Vallarta International airport, to on- and off-property activities,the staff go to great lengths to assure the most rewarding vacations for our guests.  

Casa del Oso’s well-trained, full-time staff includes two concierges, a 24-hour butler, a villa manager, chef and kitchen assistants, servers, bartenders, housekeepers and a laundress.

By listening to guests’ comments, observing hospitality industry trends and continually refining our services, we’re able to not only make guests feel welcome, but also tailor a vacation to match your interests and those of your fellow travelers.